Ever wanted to change your WiFi password but didn't know how? Or wanted to make sure this month's bill has been paid without contacting the admin? GISNET customers can do all of this themselves through the Customer Portal at my.gis.net.id — anytime, from a phone or computer.
How to log in to the Customer Portal
- Open my.gis.net.id in your browser.
- Enter your Customer ID and portal password.
- Click Masuk (Log In).
Forgot your Customer ID or password? Contact the GISNET team via WhatsApp at 0857-0629-9235.
What can you do in the portal?
1. Check bills and payment history
See active bills, due dates, and all completed payments on a single page.
2. Monitor your internet status in real time
Know whether your connection is online, without any guesswork.
3. Create and track trouble tickets
If there's a problem, report it directly from the portal and track the progress of the fix.
4. Change your WiFi name and password
Want a WiFi name that's easier to recognize, or need to change your password because too many people know it? Do it yourself without waiting for a technician.
5. See connected devices
Check which devices are currently using your WiFi. If you see one you don't recognize, change your WiFi password right away.
6. Restart your router remotely
Connection not working right? Restart your router directly from the portal — useful when you're not at home or the router is hard to reach.
7. Update your profile and portal password
Keep your contact number up to date, and change your portal password regularly to keep your account secure.
Pay your bill without logging in at pay.gis.net.id
To pay your bill, you don't even need to log in. Just follow these steps:
- Open pay.gis.net.id.
- Enter your Customer ID — it's printed on your customer card, invoice, or the WhatsApp billing message from GISNET.
- Select a bill with the Belum Bayar (Unpaid) status.
- Pay online through the payment gateway, or transfer to GISNET's official bank account shown on the bill page.
Online payments are confirmed automatically. If you pay by manual transfer, send the proof of transfer to the GISNET admin via WhatsApp.
Important: make your payment before the due date so your internet service isn't isolated.
Service that makes things easier, not harder
The Customer Portal is part of GISNET's commitment to giving you full control over your internet service — backed by a NOC team that monitors the network 24 hours a day. The full guide is available on the Customer Area page.
Not a customer yet? Enjoy symmetrical fiber internet with no FUP and flat pricing from Rp165,000/month. See our plans or sign up for a new installation now.
