Service Activation Policy

Last updated: 31 October 2026

This English translation is provided for convenience. In case of any discrepancy, the Indonesian version prevails.

GISNET provides internet access services. No goods are shipped to customers; the service is activated at the installation address recorded in the customer data and the subscription contract.

1. Service and Billing Address

• The service address is the installation address registered by the customer and stated in the subscription contract.
• The customer name, customer ID, and service address are shown on the invoice and on the payment page pay.gis.net.id.

2. New Installations

1. Prospective customers register through the contact page, WhatsApp, or the GISNET office.
2. Our team checks network availability at the location (site survey).
3. Once the location is confirmed to be within reach and the contract has been signed, installation is scheduled within 5 business days at the latest, unless there are technical or weather constraints, which we will inform the customer of.
4. The service is active on the day installation is completed, and the customer receives the account information and the first invoice via WhatsApp.

3. Reactivation After Payment

• Online payment via pay.gis.net.id (Virtual Account, e-wallet/QRIS, minimarket): the invoice is automatically marked as paid and a restricted service is automatically reactivated within a few minutes after the payment is confirmed.
• Manual bank transfer: the service is reactivated after the payment has been verified by our team during business hours.
• Cash payment at the office or to an authorized officer: the service is reactivated when the payment is recorded.

4. Plan Changes and Relocation

• Plan speed changes are applied no later than 3 business days after the request is approved.
• Relocation to a new address depends on network availability at the new location and is scheduled in the same way as a new installation.

Contact Us

PT Global Internet Solusindo (GISNET)
Jl. Pahlawan, Ruko No.07, RT001 RW003, Ngawen, Sidayu, Gresik, Jawa Timur 61153
Email: support@gis.net.id
Office phone: 0857-7777-4610
WhatsApp Marketing & Support: 0857-0629-9235
Office hours: Monday – Saturday, 08:00 – 17:00 WIB · Technical support & NOC: 24 hours, 7 days a week

See also: Terms & Conditions · Privacy Policy · Refund Policy · Service Activation Policy