Subscribing to GISNET fiber internet isn't complicated. Our team supports you from your first chat until the internet is up and running at your home or business. Here are the steps.
What to Prepare
To keep the process smooth, prepare the following before contacting us:
- The full address of the installation location (village, RT/RW, district).
- A location pin on Google Maps, if available — it really helps our team check coverage.
- An active WhatsApp number for communication and billing information.
- An overview of your needs: number of users and main activities (school, work, streaming, business).
Step 1: Free Consultation
Contact us via WhatsApp at 0857-0629-9235 or fill in the registration form on our website. Tell us what you need — our team will help recommend the right plan. This consultation is free and with no commitment.
Step 2: Coverage Check and Site Survey
Our team will check whether your address is already covered by the GISNET network. If needed, a technician will visit for a free site survey to determine the best cable route and equipment installation point.
Step 3: Choose a Plan
Once the location is confirmed, choose the plan that suits you best:
- Home plans: Home Lite 20 Mbps (Rp165,000), Home Standard 30 Mbps (Rp220,000), Home Premium 50 Mbps (Rp300,000) per month.
- B2B plans for businesses: 50, 100, 200, or 300 Mbps, from Rp485,000 per month, with 24/7 priority support.
- Corporate needs: Internet Dedicated with 1:1 bandwidth and a 99.5% SLA.
All plans come with no FUP, symmetrical speeds, and flat pricing for as long as you subscribe.
Step 4: Installation
Our technicians neatly install the fiber cable and equipment at your location. The equipment is provided on loan for as long as you subscribe, so you don't need to buy your own modem or router. The technician will also help connect your devices to WiFi.
Step 5: You're Online!
Your internet is active and the network is monitored by our 24-hour NOC team. Enjoy internet with no data cap.
After Subscribing: Everything Can Be Done Online
Pay Your Bill Without Logging In
Open pay.gis.net.id, enter your Customer ID, then pay your bill online or transfer to GISNET's official bank account. Online payments are confirmed automatically.
Manage Your Service in the Customer Portal
Log in to my.gis.net.id with your Customer ID and password to:
- View bills and payment history.
- Monitor your internet status in real time.
- Create and track trouble tickets.
- Change your WiFi name and password yourself.
- See connected devices and restart your router remotely.
The full guide is on the Customer Area page.
Get Started Now
GISNET's offices are in Sidayu and Bungah, Gresik — our team is ready to help. See our plans, then fill in the registration form or chat with us on WhatsApp at 0857-0629-9235 to get started.
