Last updated: 31 October 2026

This English translation is provided for convenience. In case of any discrepancy, the Indonesian version prevails.

1. General

These Terms & Conditions apply to every customer of the internet services provided by PT Global Internet Solusindo ("GISNET", "we"). By registering, using the service, or making a payment, the customer is deemed to have read and agreed to these terms.

2. Services and Prices

GISNET provides internet access services (home broadband, business, and dedicated) over fiber optic and wireless networks within our coverage area.
The available plans, speeds, and monthly subscription prices in Indonesian Rupiah are listed on the Plans page. The price applicable to a customer is the price stated in the subscription contract and on the invoice.
The speeds listed are the maximum speeds of each plan; actual speeds may be affected by the customer's devices, the customer's WiFi network, and the destination servers.

3. Registration and Installation

Prospective customers must provide true and complete personal data (name as shown on the KTP (Indonesian identity card), installation address, phone/WhatsApp number).
Installation is carried out after the location is confirmed to be within the coverage area and the subscription contract has been signed. The installation and activation schedule is described in the Service Activation Policy.
The network equipment installed (for example a modem/ONT) is the property of GISNET and is lent to the customer for the duration of the subscription, unless otherwise agreed in writing.

4. Billing and Payment

Subscription invoices are issued every month and sent via WhatsApp, and can also be checked at pay.gis.net.id and on the customer portal my.gis.net.id.
Invoices must be paid no later than the due date stated on the invoice.
Payment can be made via:
- Online payment at pay.gis.net.id (bank Virtual Account, e-wallet/QRIS, and minimarket outlets);
- Transfer to the official bank account in the name of PT Global Internet Solusindo;
- Cash payment at the GISNET office or to an authorized GISNET officer carrying proof of billing.
Online payments are subject to a payment service fee (admin fee), which is always displayed together with the total amount due before the customer completes the payment.
A payment is considered valid once the funds have been received and confirmed by our system. Proof of payment is sent via WhatsApp and can be viewed on the customer portal.

5. Late Payment

If an invoice remains unpaid after the due date, the service may be automatically and temporarily restricted (isolated).
The service will be automatically reactivated once payment of the invoice has been confirmed.
Arrears that remain unsettled for an extended period may result in termination of the service and retrieval of the equipment owned by GISNET.

6. Plan Changes and Unsubscribing

Requests to change plans, relocate to a new address, or unsubscribe are submitted through the GISNET office or official GISNET contacts and recorded in a service change/termination form.
When unsubscribing, the customer must pay all outstanding invoices for the service period already used and return the equipment owned by GISNET in good condition.

7. Customer Obligations and Prohibitions

Use the service in accordance with the laws and regulations in force in Indonesia.
Do not resell or share the service with other parties outside the installation address without GISNET's written consent.
Do not use the service for unlawful activities, including distributing prohibited content, fraud, cyberattacks, or spam.
Take care of the GISNET-owned equipment installed at the customer's premises.

8. Service Disruptions

Disruptions can be reported via WhatsApp, telephone, or the customer portal. Our support and NOC team is on standby 24 hours a day, 7 days a week.
GISNET endeavours to resolve every disruption as quickly as possible according to its priority level. Scheduled network maintenance will be announced in advance whenever possible.
GISNET is not responsible for disruptions caused by force majeure, damage to customer-owned equipment, or disruptions on third-party networks beyond our control.

9. Refunds and Privacy

Refunds are governed by the Refund Policy, and the handling of customers' personal data is governed by the Privacy Policy.

10. Changes to These Terms

GISNET may update these Terms & Conditions from time to time. Changes take effect from the moment they are published on this page. These terms are governed by the laws of the Republic of Indonesia.

Contact Us

PT Global Internet Solusindo (GISNET)
Jl. Pahlawan, Ruko No.07, RT001 RW003, Ngawen, Sidayu, Gresik, Jawa Timur 61153
Email: support@gis.net.id
Office phone: 0857-7777-4610
WhatsApp Marketing & Support: 0857-0629-9235
Office hours: Monday – Saturday, 08:00 – 17:00 WIB · Technical support & NOC: 24 hours, 7 days a week

Terms & Conditions of Service